Terms of Service
Last updated: 3 October 2026
These terms apply to use of the site and orders for YallaBye services. Binding acceptance for an order is given by checking the consent box before payment. The version in effect when the order was placed governs that order.
1. General Clarifications
The Terms are drafted in the masculine form for convenience only and refer to all genders equally. The site yallabye.co.il (the "Site") is operated by YallaBye (the "Site Management" or the "Company"). The services offered on the Site are subject to the terms set out below. Ordering a service on the Site constitutes a declaration by the customer that they have read the Terms, understood them and agreed to them, and that they are of age and legally competent to enter into an agreement. A service ordered for a minor may be ordered only by a parent or legal guardian.
2. Description of the Service
The Company provides a handling service for entry visa and travel authorisation applications (visas, e-Visas, ETAs and their equivalents) for Israeli travellers. We complete the application on the customer's behalf, put it through a human review before filing, submit it to the competent authority at the destination and pass the authority's decision and the approval to the email address the customer provided. The service is a handling and filing service only. The Company is not a government body, an embassy or a consulate, does not issue visas, does not decide on their approval and does not provide legal or immigration advice. The decision to approve or refuse an application, the scope of the authorisation granted and the time it takes rest with the competent authority at the destination alone.
3. No Guarantee of Approval and No Affiliation With Authorities
The Company is a private, independent service provider. It has no affiliation with, representation of or authorisation from the Government of Israel, any foreign government, embassy, consulate or immigration authority, and it does not present itself as having any. The Company does not undertake, and cannot undertake, that an application will be approved, that it will be approved within any particular period, or that the customer will be permitted to enter the destination. The decision on an application, the scope of the authorisation, the length of stay permitted and the number of entries granted are at the sole discretion of the competent authority at the destination, and its decision is final. Even an approval that has been granted does not guarantee actual entry - the officer at the border crossing has the final say. Processing times shown on the Site are estimates based on the authorities' published schedules and may change without notice.
4. The User's Responsibility for the Accuracy of Details and Documents
The User undertakes to provide complete, true and accurate details, including names exactly as they appear in the passport, travel dates, address and contact details and the answers to the questions the destination's authority requires, together with authentic and valid documents and a clear, complete photo of the passport data page. The passport details themselves - number, issue and expiry dates, nationality, date and place of birth and sex - are read by us from that photo and the User is not asked to type them, and it is the User's responsibility that the photo is legible, complete and of a valid passport. Providing incorrect, partial or false details, submitting a forged document or omitting material information - including a previous refusal, a revoked visa, a criminal conviction or a removal order - may cause the application to be refused, the authorisation to be cancelled, delay at the border or sanctions by the authority at the destination. Responsibility for this lies with the User alone, and in such a case no refund will be given. It is the User's responsibility to ensure their passport is valid for the period the destination requires, usually at least six months from the date of entry. The Company may refuse to handle an application, or stop handling it, where false details or a forged document are suspected, without prejudice to any other remedy available to it.
5. Price and Payment
The price shown to the customer is a single price per traveller, including VAT as required by law. It covers both the consideration for our work and every payment required in order to file the application with the competent authority at the destination, and the Company adds no commission, handling charge or supplement to it, neither at the time of payment nor afterwards. The price shown and approved when the order is placed is the final price for that order; if the cost of filing changes afterwards, the difference is borne by the Company and will not be collected from the customer. The price is charged per traveller, and each traveller on an order is charged separately. The Company may change prices for the future, and such a change does not apply to an order already paid for. At some destinations the authority collects a payment of its own directly from the traveller, at the border crossing or the airport counter; that payment is made to the authority and not to the Company, is not part of the price charged here, and is stated explicitly on the destination page and at the point of choosing the authorisation. Payment is made when the order is placed, using the payment methods shown on the Site and subject to approval by the payment processor. A promo code, where applied, reduces the price per traveller. The transaction tax document is created and sent to the customer solely by the payment processor.
6. Cancellations and Refunds
The full cancellation and refund policy is published on the Cancellation and Refund Policy page and forms part of these Terms. Before filing with the authority, an order may be cancelled for a full refund. If a visa application is not approved, the amount paid to us is refunded, except where refusal resulted from incorrect or missing information, a false declaration or an invalid document supplied by the customer. Nothing excludes a consumer right that cannot be waived under Israeli law.
7. Service Delivery and Timelines
An order confirmation is emailed immediately after payment. The customer is then asked to upload a passport data page and face photo for every traveller through a secure link. Handling begins only after all information and documents have arrived in sufficient quality. Every number of days shown on the Site is an estimate only and is not a commitment as to when the visa will be received. A visa will usually arrive around the estimate shown, but the timing of the decision depends on the competent authority at the destination and may be extended by public holidays, workload, reduced operations, additional review or a request for more information. An approval, if granted, is sent to the email address and WhatsApp number supplied. The customer is responsible for providing valid contact details and monitoring messages.
8. Intellectual Property
All intellectual property rights in the Site, including copyright, trade secrets, trademarks, design, logo, software, forms, requirement summaries and text, are the sole property of the Site Management. It is forbidden to copy, duplicate, scrape, distribute, publish or make any other commercial use of the Site's content without explicit written permission from the Site Management. Information about requirements, prices and payments is presented for the User's convenience only, does not constitute legal advice, and reliance on it is at the User's own responsibility.
9. Privacy and Information Security
In order to provide the service we collect and process personal and sensitive information, including passport details, photographs, dates of birth and travel details. The information is collected solely in order to prepare and file the application, and is transferred to the competent authority at the destination - the immigration authority, the embassy, the consulate or the authorised visa centre - as an inseparable part of the filing. Providing the information to the authority is a necessary condition for receiving the service, and once transferred it is governed by the law and policies of that authority, which are outside the Company's control. We do not sell personal information or transfer visa documents or sensitive information for marketing. Basic contact details and limited commercial lifecycle events may be sent to an advertising provider only after separate, explicit consent and in accordance with the Privacy Policy. Information is transmitted over an encrypted connection and stored using accepted measures, but the Company cannot guarantee absolute protection against unauthorised access. Full details appear in our Privacy Policy. The User undertakes not to interfere with the operation of the Site, not to attempt to obtain access to information that is not theirs and not to circumvent its security mechanisms.
10. Changes to the Terms and to the Service
The Site Management may update these Terms from time to time at its sole discretion. The binding version is the one published on the Site at the time the order was placed, and an order already placed is governed by the version in force at that time. Continued use of the Site after an update constitutes acceptance of the updated version. The Site Management may also add, change, suspend or discontinue destinations and services offered on the Site at any time, without prior notice and without liability to the User beyond a refund for a service that was paid for and not delivered. If an authority at a destination cancels an authorisation requirement, stops accepting applications from Israeli passports or changes the conditions after payment has been received, we will notify the customer and refund the payment, so long as the application has not yet been filed.
11. Limitation of Liability
The service is provided "AS IS". Except as expressly stated in these Terms, the Company gives no warranty of any kind, express or implied. The Company shall not be liable for any direct, indirect, consequential, special or punitive damage, including loss of profit, a cancelled trip or the cost of flights, hotels or travel services, arising from the refusal of an application, a delay in handling it, a change in a foreign authority's policy, refusal of entry at a border crossing, a failure in third-party systems or force majeure. In any event, the Company's total liability to the customer is limited to the amount actually paid to the Company for the application that is the subject of the claim. Nothing in this section derogates from rights that cannot be contracted out of under law.
12. Governing Law, Jurisdiction and Contact
Israeli law governs these Terms. Any dispute is heard by a court competent under the applicable law, without limiting non-waivable consumer rights. For a question, cancellation or refund request, email support@yallabye.co.il or message us on WhatsApp only at 055-503-1046.